FREQUENTLY ASKED QUESTIONS
What does FERSK stand for?
When translated into English, 'fersk' means 'fresh'. We handcraft all of our products in small batches to ensure sustainability and quality using ingredients sourced from plants.
How long does shipping take?
Due to COVID-19, shipments will see substantial processing and delivery delays that may have a transit time of up to 1-2 months delay. You will recieve a notification once your package has been delivered. Otherwise, your package is still being transferred and is in cue according to orders placed. We appreciate your patience and thank you for supporting my small business!
When can I find Fersk products in store?
Refer to our 'retailer' page to find Fersk products near you!
What are your shipping rates?
Domestic Orders Over $100+ quality for free shipping
Domestic Standard Shpping - 5-10 Business Days
Domestic Expedited Shopping - 3-5 Business Days
Domestic Express Shipping - 1-3 Business Days
International shipping rates are calculated at the time of checkout. Packages may be subject to custom fees, which are not included in the shipping rate and the customers responsibility to cover.
Do you accept returns or exchanges?
Fersk Self-Care is always committed to providing quality products. While we hope that you are 100% satisfied, we understand there are times that you may need to return your product.
Please review the information below:
- Due to the nature of our products, merchandise must be in its original, unopened and unused condition.
- Returns must be made within 15 days of your receipt date for a refund.
- We do not refund original shipping costs with the return.
- Please email the order # and reason for return to firstname.lastname@example.org
- Photo evidence may be required if damage was due to transportation reasons
Are your products paraben, sulfate, synthetic fragrance, and phthalate free?
Yes! All of our products meet the highest quality in avoiding certain additives. Our reasons to not include these ingredients range from not being suitable for those with sensitive skin. While some of our products aren’t made for babies, we want new moms to feel comfortable with buying our products.